merovalenā¢ Cancellation Policy
Last updated: September 14, 2026
Order Cancellation Requests
You may request cancellation of a women's clothing order before fulfillment begins. Email service@merovalen.com as soon as possible and include the order number and the email address used at checkout.
Please note: A cancellation request is not guaranteed. Orders may enter processing quickly, especially during weekends, launches, and promotional periods.
Orders Already Processed or Shipped
Once an order has been processed, packed, transferred to a fulfillment partner, or shipped, it cannot be canceled. After delivery, you may request an eligible return under the Returns and Refunds Policy.
Address and Item Changes
Requests to change an address, size, color, style, or quantity are treated in the same way as cancellation requests and cannot be guaranteed after fulfillment begins. If a change cannot be completed, the original order will continue as submitted.
Merchant Cancellations
We may cancel an order because of inventory unavailability, a material pricing error, payment failure, shipping restrictions, suspected fraud, duplicate orders, or other legitimate operational or legal reasons. If payment has been collected, the affected amount will be refunded to the original payment method.
Refund Timing
Approved cancellation refunds are initiated promptly. Your bank or payment provider may require additional business days to post the credit.
Business Contact
merovalenā¢ is operated by Guanyunqi (Shenzhen) Technology Co., Ltd. Owner and legal representative: Fan Tianlei. Registered address: Room C306, Dafen Art Building, Mumianwan Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, China. Unified Social Credit Code: 91440300MAKD141LXH. Telephone: Not publicly disclosed.