Customer Care
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Last updated: September 14, 2026
Contact Us
For questions about women's clothing, sizing, orders, delivery, returns, payments, or privacy, contact our customer-care team. Please include your order number when asking about an existing purchase.
- Customer-care email
- service@merovalen.com
- Telephone
- Not publicly disclosed
- Legal company
- Guanyunqi (Shenzhen) Technology Co., Ltd.
- Owner and legal representative
- Fan Tianlei
- Registered address
- Room C306, Dafen Art Building, Mumianwan Community, Buji Subdistrict, Longgang District, Shenzhen, Guangdong, China
- Unified Social Credit Code
- 91440300MAKD141LXH
Response Times
We aim to answer customer inquiries promptly. Response times may be longer during weekends, public holidays, launches, and high-volume sales periods.
Important Return Notice
Do not mail returns to the registered business address unless our customer-care team specifically authorizes that address in writing. Approved returns may be directed to a separate returns facility.