1. Scope

This Privacy Policy describes how Shanghai Baihe Shidai Technology Co., Ltd., operating under the Merovalen™ brand, collects, uses, discloses and protects personal information when you visit merovalen.com, place an order, contact us or otherwise use our services.

2. Information We Collect

• Contact and identity information, including name, email address, telephone number and billing or shipping address.
• Order information, including products, sizes, prices, transaction status and delivery details.
• Device and usage information, including IP address, browser type, device identifiers and website activity.
• Communications, reviews and customer-support records.
• Payment-related information processed by authorized payment providers.

3. How We Use Information

• Process, confirm, deliver and support orders.
• Provide customer service, returns and refunds.
• Maintain security and prevent fraud or misuse.
• Improve products, website performance and customer experience.
• Send marketing communications when permitted, with an unsubscribe option.
• Meet legal, accounting, tax and regulatory obligations.

4. Cookies and Similar Technologies

We may use cookies, pixels and similar technologies to operate the store, remember preferences, analyze performance and support relevant advertising. Browser settings may be used to manage cookies, although some website functions may then work differently.

5. How Information May Be Shared

Information may be shared with providers that support payments, hosting, analytics, customer service, order fulfillment, shipping, marketing, fraud prevention and professional services. We may also disclose information when required by law, to protect legal rights or in connection with a legitimate business transaction.

6. Data Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfillment, dispute resolution, fraud prevention and legal compliance. Reasonable safeguards are used, but no online system can be guaranteed completely secure.

7. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability or restriction of personal information, withdraw consent or object to certain processing. We may need to verify your identity before completing a request.

8. Children’s Privacy

Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. International Processing

Information may be processed outside your country of residence. Where required, appropriate safeguards are used for international processing and transfer.

10. Changes and Contact

We may update this policy to reflect operational, legal or regulatory changes. For privacy questions or requests, email service@merovalen.com or call +86 186 8870 8808. Support is available 24 hours a day, 7 days a week.