FAQ

Frequently Asked Questions

How do I place an order?

Select the product, size, color, and quantity you want, add it to your cart, and follow the checkout instructions to enter your shipping and payment information.

How long does order processing take?

Orders are normally processed within 1–5 business days after payment authorization.

How long does delivery take?

Standard delivery normally takes approximately 10–20 business days after dispatch. Delivery times are estimates and may vary by destination and carrier conditions.

How much does shipping cost?

Standard shipping is US$2.99 unless a different price or promotion is displayed during checkout.

How can I track my order?

When tracking is available, you will receive a shipping confirmation by email. Tracking may require several business days to begin showing updates.

Can I change or cancel my order?

Contact us as soon as possible. We will try to assist, but changes and cancellations cannot be guaranteed after processing or shipment has begun.

What if I selected the wrong size?

Review the product size information before ordering. If the item is eligible for return, you may submit a return request within 30 days after delivery.

What is your return period?

Eligible products may be returned within 30 days after delivery. Returned products must be unworn, unused, unwashed, and in their original condition with tags and packaging.

What should I do if my item arrives damaged?

Email us promptly with your order number and clear photographs of the item and packaging. Our support team will review the issue and provide an appropriate resolution.

Will the product color look exactly the same?

We make reasonable efforts to display colors accurately, but minor variations may occur because of lighting, photography, production batches, and screen settings.