FAQ

Merovalenā„¢ Ā· Customer Information

Frequently Asked Questions

Clear answers about our women’s fashion, sizing, ordering, delivery and returns.

What does Merovalenā„¢ sell?

Merovalenā„¢ offers curated women’s fashion, including dresses, blouses and tops, coats and trench styles, suits, coordinated sets and other refined wardrobe pieces.

How should I choose my size?

Review the size information shown on the individual product page and compare it with your body measurements. Because sizing can vary by design, do not rely only on your usual size label.

Can product colors look different in person?

Minor differences may occur because of screen settings, lighting, photography, fabric texture and normal manufacturing variation.

How long does order processing take?

Orders are normally prepared within 1–2 business days after payment authorization. Weekends, public holidays and high-volume periods may require additional time.

How long does delivery take?

Estimated United States delivery is generally 3–5 business days after dispatch. Delivery estimates are not guarantees and may be affected by the carrier, destination, weather or customs.

How do I track my order?

When tracking is available, it is sent to the email address used at checkout. Tracking may require 24–72 hours to display movement after dispatch.

Can I change or cancel an order?

Contact us immediately. We will try to help, but changes or cancellations cannot be guaranteed after processing or shipment begins.

What is the return window?

You may request an eligible return within 30 days after delivery. Items must meet the conditions in our Return & Refund Policy.

How do I contact customer support?

Email service@merovalen.com or call +86 186 8870 8808. Support is available 24 hours a day, 7 days a week.

Business Information

Brand: Merovalenā„¢

Company: Shanghai Baihe Shidai Technology Co., Ltd.

Legal Representative: Bai Qinjie

Unified Social Credit Code: 91310105MAKCDY2J6Y

Registered Address: Room 112, 2nd Floor, Building 10, Lane 658, Jinzhong Road, Changning District, Shanghai, China

Email: service@merovalen.com

Telephone: +86 186 8870 8808

Customer Service Hours: 24 Hours a Day, 7 Days a Week