return policy

Merovalen™ · Returns & Care

Return & Refund Policy

A clear return process for eligible Merovalen™ women’s fashion purchases.

Last updated: September 17, 2026

Contact service@merovalen.com before returning any item. Returns sent without authorization or to the registered business address may not be accepted.

1. Return Window

You may request an eligible return within 30 days after your order is marked delivered.

2. Return Eligibility

Returned clothing must be unworn, unwashed, unused, free from odors, stains, makeup and damage, and returned with original tags and packaging. Proof of purchase is required.

3. Non-Returnable Items

Gift cards, personalized products and final-sale items marked non-returnable.
Undergarments, items with removed hygiene seals and other hygiene-sensitive goods once opened.
Items damaged through misuse, alteration, improper washing or ordinary wear.

4. Damaged, Defective or Incorrect Items

Inspect your order promptly. If an item arrives damaged, defective or incorrect, contact us with your order number and clear photographs of the product, packaging and shipping label. We will review the issue and provide an appropriate solution.

5. Return Authorization and Shipping

After approving a request, we will provide return instructions and the applicable return address. Unless an item is confirmed defective, damaged on arrival or incorrectly shipped, return shipping is the customer’s responsibility. Original shipping charges are non-refundable unless required by law.

6. Refunds

After an authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time.

7. Exchanges

Contact support if you need another size, color or style. Availability cannot be guaranteed. In some cases, you may need to return the original item and place a new order.