privacy-policy

Privacy Policy

Last updated: September 16, 2026

This Privacy Policy describes how merovalen™ collects, uses, stores, and discloses personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact details, including your name, billing address, shipping address, email address, and telephone number.
Order details, including products purchased, order value, shipping method, and transaction history.
Payment-related information processed by our authorized payment providers. We do not directly store complete payment card details.
Device and usage information, including IP address, browser type, device type, cookie identifiers, and website activity.
Communications you send to our customer support team.

2. How We Use Personal Information

We may use personal information to:

Process, fulfill, and deliver orders.
Provide order confirmations and shipping updates.
Process returns, refunds, and customer service requests.
Detect fraud, abuse, unauthorized transactions, and security threats.
Improve our website, products, services, and marketing.
Comply with legal, tax, accounting, and regulatory obligations.

3. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, improve performance, and deliver relevant advertising. You may adjust cookie settings through your browser, although certain website functions may become unavailable.

4. How We Share Information

We may share necessary information with service providers that support payment processing, order fulfillment, shipping, website hosting, analytics, marketing, fraud prevention, and customer support. We may also disclose information when required by law or to protect our legal rights.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, enforce agreements, and comply with applicable laws.

6. Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to withdraw consent or object to certain processing.

7. Security

We use reasonable administrative, technical, and organizational safeguards. However, no online transmission or storage system can be guaranteed to be completely secure.

8. Children’s Privacy

Our services are not directed to children under the age required to provide lawful consent in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.

9. International Processing

Your information may be processed in countries other than your country of residence. Where required, we use reasonable safeguards for international data transfers.

10. Policy Changes

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated effective date.